- Nextiva and Simplify360 are becoming a member of forces to assist companies lower down on apps, increase staff productiveness, and ship wonderful experiences for his or her clients.
- Simplify360’s know-how will assist Nextiva convey its “one workspace” imaginative and prescient to market quicker.
- The acquisition expands Nextiva’s core choices to incorporate social media, repute administration, dwell chat, and helpdesk CRM.
Managing all of the conversations that gasoline your small business simply obtained simpler! Nextiva has acquired Simplify360, an AI buyer expertise platform based mostly in India. Simplify360 makes use of AI and automation to assist over 5,000 international companies seamlessly ship world-class buyer help throughout a number of channels, together with e mail, dwell chat, social media, on-line evaluations, and e-commerce.
Wonderful help throughout on-line channels is now desk stakes: it’s a deciding issue for patrons when participating with a model and expectations are solely rising. However companies are having a tough time maintaining. Groups are juggling a number of functions, conversations are in silos, and the client journey is fragmented. This results in annoyed groups and sad clients.
From day one, Nextiva’s imaginative and prescient has been to convey collectively all of your conversations and collaboration instruments in a single place, from voice, textual content, e mail, staff chat, and conferences, and the one functions related to all of your information and contacts. Nextiva has developed the way forward for simplified enterprise communications: one platform, one workspace, zero friction.
With the addition of Simplify360’s social media, repute administration, dwell chat, and helpdesk CRM, Nextiva goals to grow to be probably the most sturdy end-to-end enterprise communications platform that permits groups to do extra and ship wonderful experiences for patrons alongside the best way.
Beginning right now, Nextiva clients will achieve entry to Simplify360’s choices, together with:
- Social media – All-in-one social suite for publishing, listening & extra
- Repute administration – Finish-to-end assessment administration in a single place
- Dwell chat – Present real-time help to your clients
- Helpdesk CRM – Streamline buyer help with an organized and environment friendly system for managing requests and points
And one of the best half? Clients can stay up for a full integration of those options into Nextiva’s platform within the close to future.
“Our mission is to stage the enjoying area so companies of all sizes can compete with the massive tech corporations, and ship wonderful experiences for his or her clients and groups,” mentioned Tomas Gorny, Co-founder and CEO of Nextiva. “No extra time wasted toggling between a number of functions – Nextiva retains groups productive and related with clients, colleagues and distributors from wherever they’re on this planet.”
The acquisition additionally opens the door for Nextiva to increase into the Asia-Pacific market, as we proceed to develop and help extra companies globally.
One place to handle all of it.
Simply handle, monitor, interact, and analyze all social media channels in ONE PLACE.